Verint® is a global leader in customer engagement, helping iconic brands build enduring customer relationships by integrating work, data, and experiences across the enterprise. This approach enables brands to navigate and thrive amidst evolving work landscapes, eliminate inefficiencies caused by organizational and data silos, and consistently deliver unique experiences at scale across every interaction.
Verint’s solutions are designed to help brands bridge the Engagement Capacity Gap™, a common challenge faced when resources are insufficient to meet customer expectations. By addressing this gap, brands can foster lasting customer relationships and drive tangible business results.
The Verint Customer Engagement Platform leverages the latest advancements in artificial intelligence, analytics, open integration, and customer engagement science to meet the ever-growing and ever-changing consumer interactions and demands. Verint works closely with a broad ecosystem of solutions and partners to help customers derive maximum value from their technology investments.
With Verint, brands can unlock the potential of customer engagement across all business areas, delivering consistently unique experiences to their customers and employees at scale, and realizing tangible business results.
Verint has a global presence, with its headquarters in Melville, N.Y., and over 40 offices worldwide. It is powered by 4,500 dedicated professionals and a global partner network. More than 10,000 organizations in over 175 countries, including over 85 percent of the Fortune 100, rely on Verint.
Verint® Back-Office Workforce Management™ is a suite of solutions designed to enhance the speed, accuracy, and efficiency of customer support and back-office functions. It captures real-time data to create visibility across teams and optimize both human and digital workforce processes.
Improvements in productivity and streamlined end-to-end processes can lead to significant ROIs, including reduction in backlogs, increased capacity, cost savings, faster turnaround times, reduced overtime spend, improved SLA achievement, and more.
The suite includes Operations Visualizer, Operations Productivity, Operations Manager, Performance Management, Desktop and Process Analytics, Intelligent Interviewing, and Knowledge Management. These solutions help optimize employee performance, reduce costs, and improve customer experience.
Your request has been submitted successfully.
Own or work here?