• Applicant Tracking System
  • Benefits Administration
  • Compensation
  • Compensation Management
  • Conferences
  • Employee Engagement
  • Employee Recognition
  • Events
  • Food & Beverage
  • HR Consulting
  • HR Podcasts
  • HR Services
  • HR Software
  • HRIS
  • HRMS
  • Job Search Sites
  • Learning Management System
  • Learning Platform
  • Media
  • Nearshore Software Development
  • Payroll
  • Perks and Benefits
  • Software Development Outsourcing
  • Staffing
  • Talent Acquisition
  • Talent Engagement
  • Talent Management
  • Time Tracking
  • Training

Verint Workforce Management

Verint® is a global leader in customer engagement, helping iconic brands build enduring customer relationships by integrating work, data, and experiences across the enterprise. This approach enables brands to thrive in the evolving work landscape, eliminate inefficiencies caused by organizational and data silos, and consistently deliver unique experiences at scale across all interactions.

Verint’s solutions are designed to bridge the Engagement Capacity Gap™, a challenge faced by brands when they lack the necessary resources to meet customer expectations. By addressing this gap, brands can foster lasting customer relationships and drive tangible business results.

The Verint Customer Engagement Platform leverages the latest in artificial intelligence, analytics, open integration, and customer engagement science to meet the ever-growing and ever-changing consumer interactions and demands. Verint works closely with a broad ecosystem of solutions and partners to help customers derive maximum value from their technology investments.

With Verint, brands can unlock the potential of customer engagement across all business areas, delivering consistently unique experiences to their customers and employees at scale, and realizing tangible business results.

Global Presence
• Based in Melville, N.Y., with over 40 offices worldwide
• Empowered by 4,500 dedicated professionals and a global partner network

Addressing the Engagement Capacity Gap

Brands today face the challenge of delivering high-quality customer experiences across numerous engagement channels, countless customer journeys, and millions of interactions, all with the same team and resources. This creates an Engagement Capacity Gap. Verint’s solutions are uniquely designed to address this gap.

Over 10,000 organizations in more than 175 countries, including over 85 percent of the Fortune 100, rely on Verint.

Verint Workforce Management™ is a cloud-based contact center application that uses automation to streamline forecasting and scheduling of staff and bots. The solution can scale to accommodate varying numbers of employees, channels, schedule types, and request automation, catering to the needs of mid-sized to enterprise organizations.

Verint customers have achieved lower costs by eliminating overstaffing and unnecessary overtime, reduced attrition rates and increased employee engagement, and improved customer experience by reducing time to answer, average handle time, first contact resolution, and total resolution time using our solutions.

Mobile options allow staff to receive alerts and manage their schedules from anywhere. It’s time to reimagine Workforce Management.

Verint Workforce Management solutions are available for SMBs and Enterprises.

For those seeking additional WFM capabilities for back-office beyond traditional forecasting and scheduling, Verint has you covered. The Verint Back-Office Workforce Management suite of solutions enhances the speed, accuracy, and efficiency of customer support and back-office functions by capturing real-time data to create visibility and control across teams and optimize work, processes, and the workforce – both human and digital.

Verint Workforce Management for Branch is designed to help banks and credit unions improve efficiencies, enhance customer experience, and drive sales and revenue growth based on the needs of specific branches and markets.

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