What
image
  • Applicant Tracking System
  • Benefits Administration
  • Compensation
  • Compensation Management
  • Conferences
  • Employee Engagement
  • Employee Recognition
  • Events
  • Food & Beverage
  • HR Consulting
  • HR Podcasts
  • HR Services
  • HR Software
  • HRIS
  • HRMS
  • Job Search Sites
  • Learning Management System
  • Learning Platform
  • Media
  • Nearshore Software Development
  • Payroll
  • Perks and Benefits
  • Software Development Outsourcing
  • Staffing
  • Talent Acquisition
  • Talent Engagement
  • Talent Management
  • Time Tracking
  • Training
Where
image
image

SurveySparrow is a comprehensive experience management platform designed to facilitate the collection, analysis, and application of customer feedback in real-time. It is equipped with a suite of tools to enhance customer satisfaction, loyalty, and revenue growth, thereby fostering a superior customer experience.

Key features of SurveySparrow include:

– An intuitive, user-friendly platform.
– Conversational Surveys that mimic chat-like interactions for increased engagement.
– Classic Surveys that present one question at a time.
– Offline surveys for feedback collection in remote, internet-free locations.
– NPS surveys for gauging customer sentiments with a single question.
– A diverse selection of question templates.
– A click-free dashboard and advanced report filters for insightful report generation.
– Effective user management to streamline workflow.
– Optional open-ended follow-up questions for NPS surveys to complete the feedback loop.
– Survey Automation with a recurring mode for regular customer or employee pulse checks.
– Survey Sharing across various channels for quick response collection.
– Over 1500 integrations to eliminate the need for multiple tools.
– Custom CSS for personalized survey design.
– White labeling for complete survey customization.
– Sub accounts for independent survey management under a single parent account.
– Single Sign On (SSO) for simplified access to SurveySparrow products and Community.

SurveySparrow also offers an end-to-end omnichannel experience management platform that includes Customer Experience and Employee Experience tools. These tools, such as NPS, Offline, Chat, Classic, and 360° Surveys, are mobile-first, highly engaging, and user-friendly. The platform’s conversational UI delivers a chat-like experience, boosting survey completion rates by up to 40%.

Additional features include:

– Offline Survey App serving as a kiosk for offline data collection.
– NPS Word Cloud and Sentiment Analysis for a deeper understanding of customer sentiments.
– 360° assessments for comprehensive employee performance evaluation and personal development planning.
– Multilingual surveys for translation into preferred languages.
– IP Restriction to limit account access to trusted locations and networks.
– Workflows to automate recurring tasks and enhance action efficiency.

Rate us and Write a Review

Your Rating for this listing

angry
crying
sleeping
smily
cool
Browse

Your review is recommended to be at least 140 characters long

image

imageYour request has been submitted successfully.

building Own or work here? Claim Now! Claim Now!
image