What
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  • Applicant Tracking System
  • Benefits Administration
  • Compensation
  • Compensation Management
  • Conferences
  • Employee Engagement
  • Employee Recognition
  • Events
  • Food & Beverage
  • HR Consulting
  • HR Podcasts
  • HR Services
  • HR Software
  • HRIS
  • HRMS
  • Job Search Sites
  • Learning Management System
  • Learning Platform
  • Media
  • Nearshore Software Development
  • Payroll
  • Perks and Benefits
  • Software Development Outsourcing
  • Staffing
  • Talent Acquisition
  • Talent Engagement
  • Talent Management
  • Time Tracking
  • Training
Where
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SMG is a proficient provider of enterprise-level experience management (XM), offering a unique blend of software with a service (SwaS). This combination of technology and professional services assists organizations in generating new revenue streams, expanding existing ones, minimizing churn and detractors, and enhancing operational efficiencies. By providing insights across the organization and evaluating experiences at every interaction point, SMG’s distinctive partnership model aids clients in transforming their business operations.

With a solid 30-year history rooted in The Service Profit Chain, SMG stands out as the only experience management (XM) provider that pairs an enterprise platform with professional services. This unique SwaS model accelerates value by altering how brands leverage customer and employee insights. This approach enables brands to drive operational efficiencies while simultaneously reducing churn and detractors, and fostering revenue growth.

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