OMBEA is a leading provider of real-time feedback capture and analysis solutions. Their services are utilized by governments, Fortune 100 companies, and top-rated universities worldwide to visualize feedback, generate insights, and make evidence-based decisions.
OMBEA’s solutions are designed to enhance customer and employee experiences both on-site and online. Their advanced algorithms capture feedback at any physical or digital touchpoint, identifying hidden pain points and summarizing them into prioritized to-do lists. The system also provides smart alerts for immediate attention needs and timely reports to stay ahead of the competition.
Their clientele ranges from single-outlet boutique coffee shops to multinational airline conglomerates, demonstrating the versatility of their platform. The platform is composed of three modules: On-site, Online, and Anywhere.
The On-site module allows businesses to understand customer thoughts at any physical location, including stores, restaurants, and restroom facilities. The Online Module assesses user experiences across all web pages, such as shopping, ordering, checkout, and support. The Anywhere Module enables feedback collection from any desired location through email, SMS, till receipts, or QR codes.
Regardless of the feedback source, OMBEA ensures a branded and seamless experience for the respondents, resulting in a higher response rate and more intelligent advice.
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