Ocasta Engage is a streamlined and effective communication, training, and coaching application designed to enhance the performance of frontline teams. The app is utilized by a diverse range of clients, including Next, Virgin Media O2, Victoria’s Secret, 3INA, and Tesco Mobile.
Ocasta Engage is more than just an information tool. It supercharges your frontline team’s expertise through communication, microlearning, and knowledge sharing. Available on iOS, Android, and the web, the app ensures your staff have the necessary knowledge to deliver superior customer experiences daily.
The app’s functionalities include internal communications for change management, microlearning for knowledge reinforcement, and in-the-moment learning for immediate knowledge access. Companies such as Virgin Media O2, Tesco, and Next have leveraged these features to increase their sales by 300%, save thousands on hiring costs, and surpass customer expectations.
Ocasta Engage’s effectiveness and innovative design have earned it numerous accolades, including the ‘Best use of technology’ and a high recommendation for ‘best use of training’ in employee engagement at the Engage Awards. It also won the ‘Best customer service programme’ at the TJ Awards, ‘Overall Winners’ & ‘Technology Project of the Year’ at the Retail Systems Awards, and ‘App Design Winners’ at the Design 100 Awards.
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