What
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  • Applicant Tracking System
  • Benefits Administration
  • Compensation
  • Compensation Management
  • Conferences
  • Employee Engagement
  • Employee Recognition
  • Events
  • Food & Beverage
  • HR Consulting
  • HR Podcasts
  • HR Services
  • HR Software
  • HRIS
  • HRMS
  • Job Search Sites
  • Learning Management System
  • Learning Platform
  • Media
  • Nearshore Software Development
  • Payroll
  • Perks and Benefits
  • Software Development Outsourcing
  • Staffing
  • Talent Acquisition
  • Talent Engagement
  • Talent Management
  • Time Tracking
  • Training
Where
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NICE, a global leader in enterprise software solutions, offers both cloud and on-premises options. Their advanced analytics of structured and unstructured data aids organizations in making informed decisions. NICE’s software is utilized by organizations of varying sizes to enhance customer service, ensure compliance, combat fraud, and protect citizens. Their solutions are trusted by over 25,000 organizations across more than 150 countries, including over 85 of the Fortune 100 companies.

Workforce managers face a myriad of challenges and organizational demands, including frequent changes to forecasts and schedules, increasing customer needs, and evolving employee hiring and retention requirements. These challenges necessitate swift and effective responses. To address these needs, contact centers globally are rapidly adopting NICE’s artificial intelligence (AI)-based workforce management (WFM) tools.

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