HappyOrNot is a customer engagement platform that simplifies the process of giving and understanding feedback. The company’s primary goal is to assist businesses in connecting with their customers via a straightforward Smiley button press, converting feedback into actionable, profitable steps.
Established in 2009, HappyOrNot has a global presence with over 4,000 clients across 135 countries. As pioneers in the realm of immediate customer feedback, they have amassed more than 1.5 billion feedbacks to date.
The company’s user-friendly feedback insights solution is designed to enhance service excellence and business performance promptly and progressively. This is achieved through:
FEEDBACK COLLECTION
HappyOrNot’s Smiley buttons capture customer emotions at the precise moment and point of experience.
INSIGHT SHARING
The HappyOrNot Analytics feature enables staff to understand what strategies are effective and which ones need improvement.
ACTIONABLE STEPS
The company’s Success Services provide the necessary tools and best practices to facilitate organizational transformation.
In addition to these, HappyOrNot offers a range of services including onboarding, customer support, and a Help Center to help companies make informed decisions based on real-time, continuous data.
HappyOrNot Ltd. © 2021. All rights reserved. All trademarks, service marks, and company names are the property of their respective owners. Registered designs include No. 004124253-0003, 004115137-0001, US D853,378, US D836,098.
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