Deskun is a comprehensive multichannel helpdesk system that integrates seamlessly with Gmail through a Google Chrome extension. It consolidates various customer communication channels into a single interface, including live chat on your website, popular messengers like Facebook, Twitter, Telegram, Viber, Skype, and Vk.com, and email.
Deskun’s functionality extends to processing customer messages within the Gmail interface, utilizing quick reply message templates, assigning requests to appropriate agents, and facilitating internal collaboration through notes. This ensures that no customer message, inquiry, or task is overlooked.
The service also allows for the addition of a customizable live chat widget to your website, complete with a personalized welcome message for customers. Messages from this live chat are processed within the familiar Gmail interface, with customizable message templates, internal notes, sound notifications, and more. Support agents can also create tickets or tasks for other employees based on the chat dialogue.
Deskun integrates with the most popular instant messengers, ensuring businesses never miss a message from customers. All incoming messages are processed within the Gmail interface. Additionally, Deskun allows the use of any email address for customer support, with features such as automatic reply, a common email address for agents, collision detection, email tracking, and more.
New users are offered a 21-day free trial to explore all features without restrictions. After the trial, the service costs $2.99 per month per agent and $1.99 per month per channel. One support agent and one channel are available for free indefinitely.
Deskun also offers additional productivity features for Gmail users, including mail tracking, send later, message templates, and email snooze. These features are available to all users for free and without limitations.
Your request has been submitted successfully.
Own or work here?