Centrical is an AI-enhanced platform that focuses on employee Performance eXperience, aiming to optimize customer experiences for top-tier brands by fostering frontline agent development and success. The platform integrates real-time performance management, AI-guided coaching, adaptive microlearning, quality management, and Voice of Employee (VoE) within a gamified solution. This comprehensive approach aids organizations in enhancing productivity and sales, minimizing costs, reducing employee turnover, and boosting customer satisfaction.
Established in 2013, Centrical operates globally, serving clients in 150 countries and offering support in 40 languages. The company has a strong international presence with offices in New York, Tel-Aviv, London, and Melbourne. Its clientele comprises leading multinational corporations including Microsoft, Teleperformance, Synchrony Financial, British Telecom, Coca-Cola, and Webhelp, among others.
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